Privacy policy

Welcome to our website and thank you for your interest in our company.

We take the protection of your personal data very seriously.

We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU-GDPR) as well as the country-specific implementation laws applicable to us.

With the help of this privacy policy, we inform you comprehensively about the processing of your personal data by Artschwager & Kohl Software GmbH and the rights you are entitled to. Personal data include information that makes it possible to identify a natural person. In particular, this includes your name, date of birth, address, telephone number, e-mail address, as well as your IP address.

Anonymous data are considered to exist if no personal reference to the user can be established.


Responsible authority and data protection officer


Artschwager & Kohl Software GmbH
Gustav-Hertz-Straße 9
91074 Herzogenaurach


Managing Directors

Mr Guido Artschwager
Mr Jürgen Kohl


Your rights as a data subject

First of all, we would like to inform you at this point about your rights as a data subject. These rights are set out in Art. 15 - 22 EU-GDPR. This includes:

  • The right to information (Art. 15 EU-GDPR),
  • The right of cancellation (Art. 17 EU-GDPR),
  • The right of rectification (Art. 16 EU-GDPR),
  • The right to data transferability (Art. 20 EU-GDPR),
  • The right to restrict data processing (Art. 18 EU-GDPR),
  • The right to object to data processing (Art. 21 EU-GDPR).

To exercise these rights, please contact:

The contact of the data protection officer

Write an email to the data protection officer

The same applies if you have questions about data processing in our company. You also have a right of appeal to a data protection supervisory authority.


Rights of objection

Please note the following in connection with rights of objection:

If we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling, insofar as it is related to direct marketing.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made in any form, preferably to:

In the event that we process your data to protect legitimate interests, you may object to this processing at any time for reasons arising from your particular situation, including profiling based on these provisions.

We will then no longer process your personal data unless we can prove compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.


Purposes and legal bases of data processing

When processing your personal data, the provisions of the EU-GDPR and all other applicable data protection regulations are observed. The legal basis for data processing is derived in particular from Art. 6 EU-GDPR.

We use your data for initiating business, for fulfilling contractual and legal obligations, for implementing the contractual relationship, for offering products and services and for strengthening customer relations, which may also include analyses for marketing purposes and direct advertising.

Your consent also represents a permission provision under data protection law. In this case we will inform you about the purposes of data processing and your right of revocation. Should the consent also relate to the processing of special categories of personal data, we will expressly point this out in the consent, Art. 88 para. 1 EU-GDPR.

Processing of special categories of personal data within the meaning of Art. 9 (1) EU-GDPR will only be carried out if this is required by legal provisions and there is no reason to assume that your legitimate interest in excluding processing outweighs Art. 88 para. 1 EU-GDPR.


Transfer to third parties

We will only forward your data to third parties within the framework of the legal provisions or with the appropriate consent. Otherwise, your data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (forwarding to external bodies such as supervisory authorities or law enforcement agencies).


Recipients of the data / Categories of recipients

Within our company, we ensure that only those persons who need your data to fulfil their contractual and legal obligations will receive them.

In some cases, service providers support our specialist departments in fulfilling their tasks. The necessary data protection agreements have been concluded with all service providers.

External service providers support us in the following areas:

  • IT, web hosting and e-mail
  • Financial accounting
  • Insurance companies
  • Industrial safety
  • Data protection


Transfer / intention to transfer to a third country

At present, we do not transmit your personal data to any service provider or to group companies outside the European Economic Area.


Data storage period

We store your data as long as they are needed for the respective processing purpose.

Please note that numerous retention periods require that data continue to be stored. This applies in particular to storage obligations under commercial or tax law (e.g. commercial code, tax code, etc.). Provided that there are no further-reaching storage obligations, the data will be routinely deleted once the purpose has been achieved.

In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use evidence within the scope of legal limitation periods, which can be up to thirty years; the regular limitation period is three years.


Secure transmission of your data

In order to protect the data stored in our system in the best possible way against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.

Data exchange from and to our website is always encrypted. We offer HTTPS as a transmission protocol for our website, always using the latest encryption protocols.

Please note that data that you send by e-mail is not protected by default and can therefore theoretically be viewed and modified by unauthorised third parties. If in doubt, please use our postal address or fax number to send us confidential information.


Obligation to provide data

Diverse personal data are necessary for the establishment, execution and termination of the contractual relationship and the fulfilment of contractual and legal obligations associated with it. The same applies to the use of our website and the various functions it provides.

We have summarised details of this for you above. In certain cases, data must also be collected or made available due to legal regulations. Please note that it is not possible to process your enquiry or perform the underlying contractual relationship without providing this data.


Categories, sources and origin of data

Which data we process is determined by the respective context: This depends on whether you introduce yourself to us, e.g. as a cooperation partner, send an enquiry, send us an application or file a complaint.

When you visit our website we collect and process the following data

  • Name of the Internet service provider
  • Information about the website from which you are visiting us
  • Web browser and operating system used
  • The IP address assigned by your Internet service provider
  • Requested files, transferred data volume, download/file export
  • Information about the web pages that you visit on our site, including date and time

In the context of establishing contact, we collect and process the following data

  • Surname, first name
  • Title
  • Company
  • Contact details
  • Information about wishes and interests

For applications, we collect and process the following data

  • Surname, first name
  • Title
  • Address
  • Contact details
  • Application documents
  • We also use data that we have legitimately obtained from publicly accessible directories (e.g. professional networks).


Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not forward this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR provided that your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR), insofar as this has been requested.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.


Advertising purposes for existing customers

Artschwager & Kohl Software GmbH is interested in maintaining the customer relationship with you and providing you with information and offers about our products and services. For this reason, we process your data to send you corresponding information and offers by e-mail.

If you do not wish this, you can object to the use of your personal data for the purpose of direct advertising at any time; this also applies to profiling, insofar as it is connected with direct advertising. If you object, we will no longer process your data for this purpose.

The objection can be made free of charge, without the need to submit a form and without stating any reasons and should preferably be sent by e-mail to stating the e-mail address to be cancelled, by telephone at 09132/836660, by fax at 09132/8366650 or by post to Artschwager & Kohl Software GmbH, Gustav-Hertz-Straße 9.


Application for a job or training position

Thank you for your interest in working for Artschwager & Kohl Software GmbH.

We are aware of the importance of your data and process the personal data you provide as part of your application only for the purpose of effective and correct processing of the application procedure. This occurs regardless of whether you apply by e-mail, FAX or letter post. The data will not be passed on to third parties without your consent.

We will store your data for the above-mentioned purpose until the application procedure has been completed and the relevant deadlines have expired – at the latest six months after you have received a decision.

Please note that your data are not protected by default during transmission via the Internet by e-mail and can therefore theoretically be viewed and modified by unauthorised third parties. If in doubt, please use our postal address or fax number to send us confidential information.


Automated case-by-case decisions

We do not use purely automated processing to make a decision.



Some of our Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.


User profiles / Web tracking procedures

Our website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymisation is activated on this website, your IP address will first be abbreviated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and Internet use. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:


Use of our website by young people and children

Persons under 16 years of age may not transmit any personal data to us or submit a declaration of consent without the consent of a parent or guardian. We encourage parents and guardians to take an active part in their children's online activities and interests.


Links to other providers

Our website also contains – clearly recognisable – links to the Internet sites of other companies. To the extent that there are links to the websites of other providers, we have no influence on their content. Therefore, no guarantee or liability can be assumed for these contents. The respective provider or operator of these sites is always responsible for the contents of these sites.

The linked pages were checked for possible legal violations and recognisable infringements at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not feasible without concrete evidence of a legal violation. If infringements of the law become known, such links will be removed immediately.


Essential cookies are essential for the operation of the website and can therefore not be deactivated.

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